Overview
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…
Kaseya VSA
Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules
Kaseya VSA helps to save time and money allowing your technicians to do real tech work.
Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.
Kaseya VSA your answer to remote connectivity
Kaseya VSA--Automate everything!
Kaseya VSA - What you are looking for in an RMM suite.
Kaseya VSA is the right choice for your MSP
Buyer Beware! Broken System, Terrible Support, and Inescapable Long-term Contract
Kaseya...more like KaseNO!
VSA is great at improving IT infrastructure reliability
Get Kaseya to improve your IT infrastructure!
Best in class
Kaseya VSA Review
Budget friendly but with high-end features.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Policy-based automation (11)8.989%
- Patch Management (11)7.474%
- Remote monitoring (12)5.858%
- Network device monitoring (12)5.353%
Pricing
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
What is XEOX?
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of…
Product Demos
Kaseya VSA Ransomware July 2021
IT Automation With Kaseya VSA Saves Time and Increases Productivity
Features
Monitoring Tasks
Various types of monitoring
- 5.8Remote monitoring(12) Ratings
Monitoring of network operational activities through the use of remote devices known as monitors or probes
- 5.3Network device monitoring(12) Ratings
Monitor the real-time performance and health of devices on your network
Management Tasks
Various tasks required to keep systems running smoothly
- 7.4Patch Management(11) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
- 8.9Policy-based automation(11) Ratings
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Product Details
- About
- Tech Details
What is Kaseya VSA?
Kaseya VSA Video
Kaseya VSA Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(109)Community Insights
- Recommendations
Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.
Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.
Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.
Attribute Ratings
Reviews
(1-17 of 17)Kaseya VSA
- Remote client connections
- Provide a single pane of glass for all systems' update statuses, rollouts, and approvals
- Remote command line options
- The interface can be a little sluggish at times
- There is no option that I've seen to connect to an IdP
- We've seen occasional double entries of agents, there doesn't appear to be any mechanism to prevent this.
Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.
- Workstation and server monitoring
- Workstation and server patching and updating
- Antivirus updating, scanning, remediation
- Easy to create and run procedures on multiple systems simultaneously
- The UI is very dated
- Support is tough to get a hold of quickly
- Support for more antivirus vendors within the VSA would be nice
- Agents fail frequently which creates false-positive offline alerts
- Works well with custom PowerShell scripts
- Centrally manages groups and subgroups well
- Does not require MFA sign-ins more than once or twice a month on one PC
- Permits connectivity to multiple endpoints simultaneously
- Muddles up keystrokes and key commands
- Consistently drops connectivity with multiple sessions open
- Times out unexpectedly
- Generally does not allow proper copy/paste from management PCs
Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Kaseya...more like KaseNO!
- The home screen for all of the agents shows lots of information that you can customize.
- File transfers to remote desktops were straightforward.
- Connection issues. This was a constant headache for me. The internet would be working fine in both locations, but Kaseya would struggle to make the connection.
- Customer service. Trying to fix the connection issues was another headache for me as well. They were difficult to discuss issues with and preferred email communication. This lead to the issues never getting resolved, even when we gave them full logs of our connection problems.
Get Kaseya to improve your IT infrastructure!
- It enables to remotely administer end-users' computers and server.
- It's a great reporting tool to get us an overview of IT infrastructure.
- It improves the reliability of our internal IT operations and our end-customers' IT operations.
- The monitoring tools notify if applications and servers are running properly.
- Kaseya patching sometimes works and sometimes doesn't deploy all operating system hotfixes\patches.
- It takes some time to configure correctly.
- Tech support could use improvements, since you're usually on hold past 15 minutes.
- Add-ons tend to be expensive.
Best in class
- One dashboard for all engineers to access giving them a broad picture of what's going on in a client's network.
- Together with BMS and IT Glue, we are able to proactively manage our client's IT needs. With proper ticket flow and dispatch calendar and scheduling, we are more effective and efficient when we handle their needs.
- With a full suite of services through Kaseya, we can roll out products and services to our clients through one efficient product.
- Better reporting.
- Better training on current products.
- Soc support.
Budget friendly but with high-end features.
- Endpoint management.
- Vendor integration.
- Remote desktop.
- Support times.
- UI is a bit dated feeling.
- Patch management can get a bit strange to manage.
VSA great tool for ease and piece of mind
- Live Connect Feature
- Dashboard
- Easy to use software updates
- Lack of 2FA options
- Better communication for issues
Kaseya VSA is not for everyone
- Schedules agent deployment, minimizes the need to touch each endpoint.
- Global policy deployment or company defined.
- Management dashboard, a one-stop place to see the status of all your devices.
- Customer service, sales, and technical support are not always the best or the fastest.
- The patch management policy is cumbersome and it does not work. A lot of end devices do not get the needed update or do not report back as necessary
- Two-factor authentication is expensive
- Kaseya does not have great reporting tools, and can be a pain when billing depending on your accounting system
Kaseya VSA, great tool but could use some improvements
- Advanced scripting system, provides a great engine for building and deploying scripts to multiple computers and/or servers.
- Remote control features, utilize clipboard as well as copying files and other settings.
- Windows and third-party patching, push software updates as well as Windows Updates to servers and workstations.
- Remote control is very slow. Both initiating connections and utilizing remote access is a bit slower than expected, and slower than competitors.
- Interface is a little clunky. It's sometimes hard to navigate and difficult to pickup for new users.
- Overall not very intuitive. Strange decisions for the backend code. In order to remotely connect once locating your agent, you must click on a small, unlabeled button on the far left. Hovering over the button is also how you review data, none of this is easy to pickup.
Kaseya VSA in a nutshell
- Applies specific settings to machines that match certain criteria
- Remotely run scripted procedures against monitored events in system event logs
- Maintains and audit and change records of all devices
- Manages machines across multiple active directory domains
- Policy application & push. Currently all policies claim to not be current on 1000's of machines, when in fact they are. Re-running policy sync's across all devices daily is a huge tax on the system. Although this is strictly a cosmetic issue, because the policies are in fact correct & current, the dashboard lacks the ability to keep its' records straight. This has been a problem since version 6.
- Live connect. In earlier versions I could customize web links for end users, this feature was removed in 9.0, and has been raised to dev on multiple occasions. Under the current version only a max of 5 links appear, and they are customization by the end user.
- Patch policies need to include a simpler way to exclude patches. Like with WSUS its much simpler to have a policy that denies specific patches rather than creating a policy to allow everything with exceptions. When policies are changed every month with new patch cycles this is hard to manage.
- The Reporting feature lacks an intuitive interface. Its easier to write a query and run it on the back end in Microsoft reporting than use the built-in reporting feature.
- Procedure log interface needs to be created. When writing procedures and then testing them, I have to leave the procedure section and browse logs under audit, then return to procedures.
- Procedures that fail need to have additional logging, there is a lot of guess work when trying to understand why a procedure failed, this could be simplified by passing the powershell or dos failures directly into kaseya, instead of saying this line item failed.
- Procedures that fail under IF then statements, it would be better to state which line item failed when using if then statements instead of saying a script failed at the if then statement and not a line within the if then statement.
Where Kaseya runs short is in their product support. They lack the understanding of their product, I end up solving most of my problems even after opening tickets. They also like to close tickets that are still in progress, as well as open multiple tickets for the same issue.
- Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
- Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
- Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
- Patch Management - This module requires minimal effort to manage and maintain.
- Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
- Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
Kaseya is a solid choice
- Remote access is fast and stable when needed to share a users session on a workstation. This allows us to directly see problems/errors, and directly witness what the user is trying to do when encountering problems. This is much more effective than relying on a users description of a technical issue.
- Endpoint support is available without the user ever knowing you're working on their machine. Whether you're transferring files or applying registry edits, they keep working while you work.
- Kaseya is always adding additional modules and interfaces with both internal and third party applications such as Veeam. Getting so much functionality in a single window makes our complex environment more simple to manage.
- The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.
A must have for MSPs
- Integrate security software such as Malwarebytes enterprise and Kaspersky Enterprise and allow you to manage these systems for many companies under one window.
- VSA has a great backup system built into it. We have the ability to backup endpoints to our secure cloud without a VPN.
- Scripting is very easy with VSA. We set up maintenance scripts to run on all our desktop endpoints. The system comes with some great scripts out of the box and the website has many more scripts you can use.
- VSA support has fallen short in the past. Tickets with Kaseya support take a long time to get completed.
- Some plugins within the system (that Kaseya own) always have issues and have to be re-installed.
- I wish the system had a time billing option (without buying add-on).
Kaseya - Great Network Monitoring Software
- We can remotely run an audit on a machine without actually having to log onto the machine.
- We can if needed log into a machine and take control.
- Being able to remotely access machines allows us to be more efficient. We no longer have to travel from client to client. I am able to work on several clients at the same time.
- We have found that the running auto updates on client machines through Kaseya is hit or miss. Granted if the device is turned off it won't get updated but we found a few times where something should have been updated but wasn't.
Kaseya for the proactive approach
- Kaseya monitors our server uptime.
- Kaseya monitors critical services i.e SSH, NTP.
- Kaseya monitors crashed apps on our Linux servers.
- Ease of use. Configuration can seem complex at times.
- False positives are sometimes annoying.
- Updates could be easier as they sometimes fail during the process.
Isaac's Review.
- Agent Procedure Scripts.
- Pushing out Anti Virus and Anti Malware.
- Remote Controlling PC's and Servers.
- Better Support for Remote Access (less disconnections).
- Support for Live Connect through Google Chrome.